Privacy Protocol

5D Service Solutions Global LLC · Effective July 2026

What We Collect

When you use Pronto PC, our diagnostic scan reads technical system information from your computer — hardware specs, driver versions, installed software names, security settings, event log entries, and storage metrics. This data is transmitted securely to our server for AI analysis.

We also receive your email address and payment confirmation from Stripe when you purchase the service.

What We Do NOT Collect

• Personal files, documents, photos, or media
• Browser history, bookmarks, or saved passwords
• Email content or message history
• Keystrokes or screen captures
• Financial information (Stripe handles all payment data)

How We Use Your Data

Diagnostic data is used solely to generate your repair plan and audit report. It is processed by our AI engine (Google Gemini) and is not stored beyond your 3-day session window. After your session expires, diagnostic data is permanently deleted.

Third-Party Services

• Stripe — payment processing. We never see or store your card number.
• Google Cloud (Gemini AI) — diagnostic analysis. Data is processed under Google's enterprise data processing terms.
• Microsoft Copilot Studio — conversational interface. Session context only.

Data Retention

Session data (diagnostic results, repair plans) is retained for 3 days from the time of purchase, then permanently deleted. Your email address is retained only for support and guarantee purposes.

Your Rights

You may request deletion of any data we hold about you at any time by emailing support@prontopc.online.

Contact

5D Service Solutions Global LLC
support@prontopc.online